Terms of service

Welcome to Cartigo. These Terms of Service govern your access to and use of our website, products, services, and platform. By visiting our website, placing an order, or using any part of our services, you agree to comply with and be legally bound by the terms and conditions mentioned below.

Please read these Terms carefully before using our website. Humans rarely do this part, naturally. Most people scroll faster than ancient prophecies and click “I Agree” with the confidence of a gambler entering a casino. Still, legally speaking, this section matters.

If you do not agree with these Terms, please refrain from using our website or services.

1. Acceptance of Terms

By accessing or using the website of Cartigo, you confirm that:

  • You are at least 18 years old or using the website under supervision of a parent or legal guardian.
  • You are legally capable of entering binding agreements.
  • You agree to comply with all applicable laws, rules, and regulations while using our platform.

Your continued use of the website constitutes your acceptance of these Terms of Service.

2. About Our Services

Cartigo operates as an e-commerce platform offering various products and related services through its website.

We reserve the right to:

  • Modify or discontinue products or services at any time
  • Limit availability of products
  • Refuse service to anyone for valid reasons
  • Restrict access to certain areas or services

without prior notice.

3. Account Responsibility

Customers may be required to provide personal information including:

  • Name
  • Mobile number
  • Email address
  • Shipping address
  • Billing information

You are responsible for ensuring that all provided information is accurate and updated.

Customers are solely responsible for maintaining the confidentiality of their account details and activities performed through their account.

Cartigo shall not be held liable for unauthorized account access caused by customer negligence.

4. Product Information & Accuracy

We make every effort to ensure accurate product descriptions, pricing, images, and specifications.

However:

  • Minor variations in color, texture, or appearance may occur due to photography, lighting, screen settings, or manufacturing differences.
  • Product packaging may occasionally differ from displayed images.
  • Typographical or pricing errors may occur unintentionally.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

5. Pricing Policy

All prices displayed on the website are listed in INR unless otherwise specified.

Prices are subject to change without prior notice.

We reserve the right to:

  • Modify product pricing
  • Update promotional offers
  • Cancel orders affected by pricing errors

In case of incorrect pricing due to technical or human error, orders may be cancelled and refunds initiated if payment has already been made.

6. Order Acceptance & Cancellation

Placing an order on our website does not guarantee acceptance.

Cartigo reserves the right to cancel or refuse any order due to reasons including but not limited to:

  • Product unavailability
  • Suspicious or fraudulent transactions
  • Incorrect pricing
  • Incomplete customer information
  • Operational limitations
  • Payment verification failure

If an order is cancelled after payment completion, the refund will be processed according to our refund policy.

7. Shipping & Delivery

Delivery timelines provided on the website are estimated and may vary depending on:

  • Customer location
  • Courier operations
  • Public holidays
  • Weather conditions
  • Unforeseen logistics disruptions

Cartigo shall not be held liable for delays caused by third-party logistics providers.

Customers are responsible for providing accurate shipping information during checkout.

8. Return, Refund & Replacement

All returns, refunds, replacements, and cancellations are governed by our Return & Refund Policy.

Customers are advised to carefully read the policy before placing an order.

Important conditions include:

  • Mandatory unboxing video for claims
  • Return request within 48 hours
  • Customer responsibility for return shipping
  • Quality inspection before refund approval

Failure to comply with the policy may result in rejection of refund or replacement requests.

9. Mandatory Unboxing Video Policy

Customers must record a clear and uninterrupted unboxing video while opening their package.

The unboxing video is mandatory for claims related to:

  • Damaged products
  • Missing items
  • Wrong products received
  • Defective products

Claims submitted without proper unboxing proof may not be accepted.

The video must clearly show:

  • Sealed package
  • Shipping label
  • Entire unboxing process
  • Product condition

Because somewhere along the evolution of online shopping, humanity collectively decided that every parcel opening should resemble forensic evidence collection.

10. Intellectual Property Rights

All content available on the website including but not limited to:

  • Logos
  • Brand name
  • Graphics
  • Product images
  • Videos
  • Website design
  • Product descriptions
  • Text content

is the intellectual property of Cartigo and protected under applicable copyright and trademark laws.

No content may be copied, reproduced, distributed, modified, or used without written permission.

11. Prohibited Activities

Users agree not to:

  • Use the website for unlawful activities
  • Submit false or misleading information
  • Attempt unauthorized access to systems
  • Interfere with website functionality
  • Spread malware or harmful code
  • Abuse promotional offers or policies
  • Engage in fraudulent refund or return activities

Violation of these conditions may result in:

  • Account suspension
  • Cancellation of orders
  • Legal action
  • Permanent restriction from our services

12. Fraud Prevention

Cartigo reserves the right to investigate suspicious activities including:

  • Fake return claims
  • Fraudulent chargebacks
  • Payment fraud
  • Misuse of COD services
  • Repeated policy abuse

We may request additional verification documents before processing certain orders or claims.

Fraudulent activities may be reported to relevant legal authorities if necessary.

13. Third-Party Services

Our website may use or contain links to third-party services including:

  • Payment gateways
  • Courier partners
  • Analytics tools
  • Social media platforms

We are not responsible for the practices, policies, or performance of third-party service providers.

Customers are advised to review third-party terms independently where applicable.

14. Limitation of Liability

Under no circumstances shall Cartigo, its owners, employees, affiliates, or partners be held liable for:

  • Indirect losses
  • Consequential damages
  • Data loss
  • Business interruptions
  • Delivery delays
  • Technical failures
  • Customer misuse of products

Our maximum liability shall remain limited to the amount paid for the purchased product.

15. Disclaimer of Warranties

All products and services are provided on an “as is” and “as available” basis without warranties of any kind unless explicitly stated.

We do not guarantee:

  • Uninterrupted website operation
  • Error-free service
  • Continuous availability
  • Complete accuracy of all content

Customers use the website and products at their own discretion and risk.

16. User-Generated Content

If customers submit reviews, feedback, testimonials, comments, images, or other content:

  • You grant Cartigo permission to use, publish, or display such content for promotional or operational purposes.
  • Content containing abusive, unlawful, defamatory, or misleading material may be removed without notice.

17. Privacy & Data Usage

Customer information collected through the website is handled according to our Privacy Policy.

By using our website, you consent to collection and use of information necessary for:

  • Order processing
  • Customer support
  • Shipping
  • Payment verification
  • Marketing communications

We take reasonable measures to protect customer data, though no online system can guarantee absolute security.

The internet remains a giant interconnected maze where even smart people still reuse passwords named after pets. A truly courageous species.

18. Force Majeure

Cartigo shall not be held responsible for failure or delay in performance caused by circumstances beyond reasonable control including:

  • Natural disasters
  • Floods
  • Fires
  • Government restrictions
  • Strikes
  • Internet failures
  • Pandemic situations
  • Transportation disruptions

19. Modification of Terms

We reserve the right to modify, update, or replace these Terms of Service at any time without prior notice.

Updated terms become effective immediately upon publication on the website.

Customers are advised to review this page periodically.

Continued use of the website after updates constitutes acceptance of revised Terms.

20. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from use of the website or services shall fall under the jurisdiction of the appropriate courts.

21. Contact Information

For any questions regarding these Terms of Service, customers may contact our support team through the contact details available on our website.

Please provide relevant details such as:

  • Order ID
  • Registered email/mobile number
  • Description of concern

to help us assist you efficiently.

22. Final Statement

By using the website of Cartigo, customers acknowledge that they have read, understood, and agreed to these Terms of Service.

We remain committed to maintaining transparency, fairness, and reliable service while protecting both our customers and business operations.