Shipping policy

Thank you for shopping with Cartigo. We are committed to delivering your orders safely, efficiently, and within the estimated delivery timelines. This Shipping Policy outlines all important information regarding order processing, shipping timelines, delivery procedures, tracking updates, delays, and customer responsibilities.

By placing an order on our website, you agree to the shipping terms mentioned below. Humanity, meanwhile, agrees to panic after 14 minutes without a tracking update. A tradition as old as online shopping itself.

1. Order Processing Time

Once an order is successfully placed and confirmed, our team begins processing it for dispatch.

Standard Processing Timeline

  • Orders are generally processed within 1–3 business days
  • Orders placed on Sundays or public holidays may experience slight delays
  • Processing timelines may vary during high-demand periods, sales, festivals, or promotional campaigns

Order processing includes:

  • Order verification
  • Product quality checks
  • Packaging
  • Dispatch preparation
  • Courier assignment

Customers will receive confirmation updates once the order has been processed and shipped.

2. Shipping Timeline

Estimated delivery timelines may vary depending on the customer’s location and courier partner availability.

Estimated Delivery Time

Metro Cities

Estimated delivery within 3–7 business days

Non-Metro Cities & Remote Areas

Estimated delivery within 5–10 business days

In certain cases, deliveries may take longer due to operational or external factors.

Delivery timelines are estimates and should not be considered guaranteed delivery commitments.

3. Shipping Coverage

Cartigo currently ships across multiple locations within India.

Delivery availability may vary depending on:

  • Courier serviceability
  • Remote area accessibility
  • Government restrictions
  • Logistics limitations

We reserve the right to refuse delivery to certain locations if shipping services are unavailable or operationally restricted.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Free Shipping

Free shipping may be offered:

  • On selected products
  • During promotional campaigns
  • On minimum order values
  • During limited-time offers

Cartigo reserves the right to modify shipping charges or free shipping eligibility without prior notice.

5. Cash on Delivery (COD)

Cash on Delivery services may be available for selected products and locations.

Important COD Conditions

  • COD availability depends on pin code serviceability
  • Additional COD charges may apply
  • Customers must ensure availability at the delivery location to accept the order

Repeated refusal of COD orders may result in restrictions on future purchases.

Because some people apparently place COD orders as a recreational activity and disappear when the delivery agent arrives. An astonishing social experiment.

6. Order Tracking

Once the order is shipped:

  • Customers will receive tracking details through SMS, email, or WhatsApp
  • Tracking information may take up to 24 hours to become active
  • Customers can monitor shipment status using the provided tracking ID

Tracking updates are controlled by courier partners and may occasionally experience delays.

7. Delivery Attempts

Courier partners generally make multiple delivery attempts before marking an order as undelivered or returning it to origin.

Customers are requested to:

  • Keep their phone reachable
  • Provide accurate address details
  • Coordinate with the delivery agent if required

If delivery fails due to customer unavailability or incorrect information, additional shipping charges may apply for re-dispatch.

8. Incorrect Shipping Address

Customers are solely responsible for entering accurate shipping details during checkout.

Cartigo shall not be responsible for delivery failures caused by:

  • Incorrect address
  • Incomplete address
  • Wrong mobile number
  • Incorrect pin code

If an order is returned due to address-related issues, reshipping charges may apply.

9. Delayed Deliveries

While we strive to deliver orders within estimated timelines, delays may occasionally occur due to factors beyond our control.

Possible causes include:

  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • Courier operational issues
  • High order volumes
  • Natural disasters
  • Government restrictions
  • Political unrest or strikes

In such situations, customers are requested to cooperate and allow additional time for delivery.

We shall not be held liable for courier-related delays once the shipment has been handed over to the logistics partner.

10. Lost Shipments

In rare situations where a shipment is confirmed lost during transit:

  • Our team will investigate the issue with the courier partner
  • Customers may be offered a replacement or refund after verification
  • Resolution timelines may vary depending on courier investigations

Claims related to lost shipments must be reported promptly to our support team.

11. Damaged Packages During Delivery

Customers are advised to inspect packages carefully upon delivery.

If the package appears:

  • Torn
  • Opened
  • Leaking
  • Physically damaged

customers should record a proper unboxing video immediately.

Mandatory Unboxing Video Requirement

An unboxing video is mandatory for claims related to:

  • Damaged products
  • Wrong products
  • Missing items
  • Defective products

The video must:

  • Start before opening the package
  • Clearly show the shipping label
  • Show the entire unboxing process without cuts or edits
  • Clearly display the issue

Claims without proper unboxing proof may not be accepted.

Human civilization reached the moon yet now requires cinematic evidence for opening cardboard boxes. Remarkable trajectory.

12. Return Shipping Responsibility

For approved returns or replacements:

  • Customers are required to ship the product back to our warehouse address
  • Customers must securely package the product to avoid transit damage
  • Return shipment tracking details must be shared with our support team

Unless specifically stated otherwise, return shipping charges shall generally be borne by the customer.

Refunds or replacements will only be processed after successful warehouse inspection.

13. Refused Deliveries

If a customer refuses to accept a shipment without valid reason:

  • Shipping charges may become non-refundable
  • COD privileges may be restricted
  • Future orders may require prepaid payment methods

Repeated refusal of orders may result in account restrictions.

14. Partial Deliveries

In certain situations, orders containing multiple items may be delivered separately due to:

  • Stock availability
  • Warehouse locations
  • Courier limitations

Customers will be informed if split shipments occur.

15. International Shipping

Currently, Cartigo may or may not offer international shipping depending on operational availability.

For international orders, additional charges such as:

  • Customs duties
  • Import taxes
  • Local handling charges

may apply and shall be the responsibility of the customer.

Delivery timelines for international shipments may vary significantly.

16. Force Majeure

Cartigo shall not be held responsible for shipping delays or failures caused by events beyond reasonable control including:

  • Floods
  • Earthquakes
  • Fires
  • Pandemic situations
  • Internet failures
  • Government actions
  • Transportation shutdowns
  • Labor strikes

During such events, delivery timelines may be extended without liability.

17. Shipping Policy Updates

We reserve the right to modify, update, or change this Shipping Policy at any time without prior notice.

Customers are advised to review the policy periodically to stay informed of any changes.

Continued use of the website after updates implies acceptance of revised shipping terms.

18. Customer Support

For shipping-related assistance, customers may contact our support team with:

  • Order ID
  • Registered mobile number/email
  • Tracking details
  • Description of issue

Our team will make reasonable efforts to assist and resolve genuine concerns promptly.

19. Final Note

At Cartigo, we aim to provide a reliable and transparent shipping experience for all customers. We continuously work with trusted logistics partners to ensure timely and secure deliveries while maintaining operational efficiency and customer satisfaction.